Arabian Group was established as a result of the market’s pressing need for a business partner that combines the technical experience in the designing, marketing, analyzing and developing of web and web based solutions while possessing both the knowledge and a working understanding of best business practices based on international standards.
We are not simply a web development company or a typical business consultant, in essence, we bring to our clients years of on-the-ground commercial expertise that provides them with practical, realistic and effective solutions utilizing the latest information technology platform. Our services and solutions are always scalable, extending beyond the current needs of our client and taking into consideration the growth and expansion of our client’s business. We have excelled in what we do and are confident that we can produce results.
Deal directly with customers either by telephone, electronically or face to face /respond promptly to customer inquiries handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries, provide delivery information, process orders forms, applications and requests organize workflow to meet customer time frames, direct requests and resolved issues to the designated resource.
Manage customers’ accounts keep records of customer interaction and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.